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Beauty is nothing without brain.
Does beauty  can increase value to smart people? yes!
Does intelligence can increase value to beauty? of course!
Obviously, none can lack in our life.

2017,2,6

There are various styles in customer service. Sales techniques can range from subtle or soft-sell to more direct or hard-sell, depending on the type of product or service being offered.

Hard selling is more common in selling real estate, cars, furniture, major appliances, insurance, and financial services because these products and services are usually sold on a commission basis. In most retail stores, however, you will encounter soft selling.

Task 1:

Listen to these two sales dialogues. Answer the following questions.

1. How are the two sales styles different? 


       In the first episode,the sale man makes me uncomfortable, he looks like compel customer and lure them by benefit.

       In the second episode,the sale women was nice, she tried to understand customer needs and budgets,gave right advice to her.

2. What hard-sell techniques does the salesperson use in the first dialogue? 


      Free product is most forceful hard sell technique that salesperson used.

3. What constitutes soft selling in the second dialogue? 


Nice attitude, gratify customer needs.

 Task 2:

Click on this link and record your answer. Think of one time when you have been in a  situation, either as a customer or as a seller, and record which sales style was it? What was being sold? Describe how the seller tried to convince you to make a purchase. How did you respond to it? 


Task 3:

Guess the meaning of the following expressions:

Word/expression	Meaning	Sentence
Giveaway	gift,sample	Can I have a sample,because I worry I have allergy to it.
That sounds too good to be true	unbelievable	That sounds too good to be true, can I have it ?
I’m not sure I’m comfortable with that
I don’t know. That’s kind of soon
Take advantage of
This is a limited offer
a passion for hockey	keen to
Hockey gear	tools

Writing Coherent Paragraphs

 Task 1:

Fill in the blanks below with the appropriate transitions.

Such as	Further	Finally	In addition
First	In particular	For example	Specifically
In short	But

Cancer is one of the leading causes of premature death in Canada, …But………there are several ways we can reduce our risk of developing it. ……First………, we can eat better. …For example………, we can eat foods that are high in fibre and low in saturated fat, … … In addition…………black beans and whole grain breads…Further……………, we can be more active……… Specifically………….., we can exercise for at least 30 minutes a day…… Specifically……Finally…….., we can avoid smoking or being exposed to second-hand smoke……… In particular……….. , we can get screened for the types of cancer common to our gender… Such as……… , women can have mammograms to screen for breast cancer, while men can have PSA (prostate-specific antigen) tests to screen for prostate cancer…In short………… , by taking steps to reduce the risk of developing cancer, we can live longer, healthier lives.

Task 2:

Locate and underline pronouns in the following paragraph. Then, list them (in order) on a chart, along with the idea to which each pronoun refers.

Canada’s cheese guru, Gurth Pretty, is aiming to raise the profile of Canada’s little-known artisanal and regional cheeses, including those made from cow, goat and sheep’s milk. He has conducted extensive cross-country research on them. He has also spoken at length with many cheese makers about their products. In addition, they and Gurth have developed a number of recipes that incorporate the cheeses to encourage Canadians to taste them. As a result of Gurth’s efforts, Canadian artisanal cheeses are becoming better known and will no doubt become more popular in the future.

Pronoun	Refers to
those	artisanal and regional cheeses
he	Gurth Pretty
them	cheese
they	cheese makers

Task 3:

Read the following paragraph. Then write the appropriate pronouns in the blanks.

Of the hundreds of Canadian artisanal cheeses that Gurth Pretty has discovered, a number of ……them………………………. have special characteristics. One of …………those…….. cheeses is a Niagara-region cheese made from the milk of Guernsey cows. Canada has only a few herds of …them…………., and ……their……………. milk is rich and creamy, so ………it………….. is used to produce several kinds of Guernsey cheese. Another is a cheese made from the milk of rare Canadienne cows grazing on Québec’s Magdalen Islands ……………it…….  tastes slightly salty because the grass ……they……… graze on is coated with salt mist from the Gulf of Saint Lawrence. Finally, there is an aged goat’s milk cheese from British Columbia.. ……it………… is soaked for five days in local red wine and grape skins. All in all, Canadian artisanal cheeses vary greatly from region to region.